“groovy mother...”

This is what happens when your webchat Bangalore-based customer “service” “agents” (who, let’s face it, aren’t of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses — Unhappy customers get an experience worse than Eliza.

37signals’s new site — an AJAXy chat tool. No installation necessary, more usable than IRC, and less susceptible to shonky firewalls than instant messaging, but I’m not sure I’m comfortable with 37signals hosting transcripts of business conversations & files.

I knew Google had an ad sales office in Boston, but it looks like they’re now hiring techies here too. Is a Beantown Googleplex on the cards?