➠ February 15, 2006
Overstock.com Actually Understocked, Manned by Soulless Robots
This is what happens when your webchat Bangalore-based customer “service” “agents” (who, let’s face it, aren’t of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses — Unhappy customers get an experience worse than Eliza.