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Filed under 'outsourcing'

February 15, 2006

Overstock.com Actually Understocked, Manned by Soulless Robots

This is what happens when your webchat Bangalore-based customer “service” “agents” (who, let’s face it, aren’t of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses — Unhappy customers get an experience worse than Eliza.

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