➠ September 13, 2007
Satisfaction - People-Powered Customer Service
Satisfaction has launched. It’s a great idea — Give customers a place to discuss their experiences, problems and ideas, and give the companies the chance to join in the conversation.
➠ September 6, 2007
Apple - To all iPhone customers
$100 Apple Store credit for anyone who bought a pre-price-drop iPhone. There’ll still be whiners that think this isn’t enough, but from my perspective? Hey! Free copy of Leopard!
➠ January 7, 2007
PC World - Just Cancel the @#%$* Account!
Documenting just how nightmarish it can be to cancel a free trial.
➠ December 11, 2006
Threadless: ‘An item in your cart is running out!’ email
What a brilliant piece of customer service from Threadless.
As their 30-day $10-a-shirt sale has been going on, I've been occasionally chucking shirts I fancy into my cart, with an intent to go back on the last day of the sale and buy in bulk to save on shipping costs.
This evening, I got an email that one of the shirts in my cart was close to selling out. That gave me enough time to go back to their site and checkout.
A win-win all round, then. I got my shirt, and they got a sale. Nice work Threadless chaps!
➠ February 15, 2006
Overstock.com Actually Understocked, Manned by Soulless Robots
This is what happens when your webchat Bangalore-based customer “service” “agents” (who, let’s face it, aren’t of a sufficient quality to talk to humans on the phone) are given a set of pre-canned double-clickable responses — Unhappy customers get an experience worse than Eliza.
➠ November 10, 2005
CompUSA.com - Terms and Conditions
Wow, this is news to me: CompUSA no longer charges a 15% restocking fee on open-box returns. That fee was the reason I stopped shopping with them.
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